AC: Benoy quote requires client approval.

AC: HTI quote requires client approval.

Example solutions

A Network Support and Management package from NetThatWorks will always be tailored to meet the specific needs of your business.

Some common requirements that we can address for you include:

• Vyatta solution support;
• Fully out-sourced network management;
• Trouble shooting expertise for in-house network management team;

In addition, we can also provide platform specific cover for a number of comment networking hardware vendors.

 

 

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Further information

To find out how we could help your business contact the NetThatWorks team.

e: info@netthatworks.com
t:  +44 (0)24 7699 7226

Core network infrastructure support

Core network and infrastructure life-cycle management for local not-for-profit educational training agency.

Scope and cover:
Infrastructure management with telephone and email support on a business hours basis with emergency out-of-hours contact.

Infrastructure coverage includes:

• Core Internet connectivity and routing;
• Firewalls, VPN and perimeter security;
• VoIP telephone system;
• Network service tiers (DNS, proxies, etc.);
• Application service tier (Microsoft Active Directory, Exchange, etc.);

 

With a team that is split between the office and remote working we face a surprising array of challenges in keeping our network and services ahead of the demand from our users. Having the support of the NetThatWorks team means we're confident that we have a network perfectly matched to our needs, and one that is expertly looked after.

Mike Giddings, Finance Director & Deputy CEO, HTI

The requirement

HTI helps schools to perform better through engaging, training and stretching senior leaders and teachers in schools and colleges. They help business and government by giving Managers the opportunity to work with a school and share best practice and skills, both ways.

With a flagship conference centre in Coventry and staff working up-and-down the country, HTI needed a network infrastructure that would allow staff and customers alike ready and reliable access.

NetThatWorks advises HTI on the ongoing development of their network. In addition, we're on-call in the event of problems and actively monitor key parts of the HTI infrastructure.

Core service components

• On-call telephone and email support;
• Active monitoring for key network components;
• Rolling network improvement planning;
• Network documentation;

Service profile

HTI wanted a structured and controlled monthly spend on their network support. Service provision is based on a simple retained services contract. Drawn up to meet the needs of HTI this translates to a rolling monthly payment to cover all the components of their management and support service from NetThatWorks.

Strategic management and support

Global network strategy, management and support for an international architectural practice.

Scope and cover:
Network strategy and management consultancy. Telephone and email support on a 24/7 basis. Pro-active service monitoring and response.

Infrastructure coverage includes:

• Core Internet and inter-office connectivity and routing;
• Firewalls, VPN and perimeter security;
• Network service tiers (DNS, proxies, etc.);
• Application service tier (Microsoft Active Directory, Exchange, etc.);

 

With offices across the world, we are a truly global business. Our network has to perform 24/7 as our business follows the sun.

The service from NetThatWorks ensures that not only do we always have someone on hand to respond to infrastructure issues, but that our strategy for growth is both well-defined and well implemented. As a result, we have a world class network that delivers around the clock and across the globe.

Mark Woodhouse, IT Director, Benoy

The requirement

Benoy is an international firm of Architects, Masterplanners, Interior and Graphic Designers with a team of nearly 400 people working in design studios in the UK, Abu Dhabi, Hong Kong, Shanghai and Singapore.

As the firm continues to expand, it has become critical that the IT infrastructure keeps pace. Connecting studios across the globe supports collaboration and resilience. However, with large CAD and image files being regularly shared across the world the challenges are substantial.

NetThatWorks provides a full support and management service to look after the network infrastructure as it grows with the business. Work is undertaken in partnership, with NetThatWorks augmenting and supporting the in-house IT team.

Core service components

• On-call telephone and email support for in-house IT helpdesk team;
• Active monitoring and response for key network components and services;
• Proactive maintenance and re-configuration (inc. patches and updates);
• Network strategy planning and review;
• Rolling network improvement planning;
• Network documentation;

Service profile

Benoy recognised the need for a service that combined on-call provision with more strategic oversight. Based on a fixed monthly fee, NetThatWorks provides a full service solution that delivers extensive, world-class, coverage.