What's included in our Network Support and Management?

Business hours, or 24/7, you'll have direct access to a NetThatWorks on-call engineer for all and any network infrastrcuture issues. From emergacny lights-out fault resolution to configuration and managemetn queires our engineers are there to provide peace of mind and on-tap expertise.

Coverage and response times can be varied to suit your budget and operational requirement. Calls can also be logged by email and SMS.

Our optional Active Monitoring utilises a number of industry standard platforms, such as Nagios, RTG and SmokePing to keep a watch on your network. Spotting potential problems before the strike means your business can keep running uninterrupted.

We'll even pick up the warnings and alerts and take corrective action for you!

Take advantage of our expertise and experience during the times there isn't a problem! Our consultancy services are designed to provide you with strategic, as well as operational support.

Running a highly effective network is about being proactive rather than reactive. We'll take you through the process of:

1. Defining your infrastructure development and growth strategy;
2. Drawing up a prioritised implementation task list;
3. Incorporating this into a rolling improvement and maintenance plan;

We will then mange (and where required, undertake) the implementation. This includes regular reviews with you and your team to ensure both strategy and implementation remain aligned with changing business need.

As a core business asset your network infrastructure must be properly documented and that documentation maintained. Sadly, this is crucial task is all too often overlooked.

NetThatWorks provide the security and pace of mind that comes from having comprehensive and up-to-date infrastructure documentation (see examples on this page).