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What's included in our Network Support and Management?

Each of our Network Support and Management plans is tailored to the specific needs of your business. This allows us to provide exceptional value and coverage for the diverse requirements of our customers.

Whether you already have a large and established in-house infrastructure team, or are looking to outsource our support and management function entirely, you'll benefit from:

On-call telephone support

Business hours, or 24/7, you'll have direct access to a NetThatWorks on-call engineer for all and any network infrastrcuture issues. From emergacny lights-out fault resolution to configuration and managemetn queires our engineers are there to provide peace of mind and on-tap expertise.

Coverage and response times can be varied to suit your budget and operational requirement. Calls can also be logged by email and SMS.

Active monitoring

Our optional Active Monitoring utilises a number of industry standard platforms, such as Nagios, RTG and SmokePing to keep a watch on your network. Spotting potential problems before the strike means your business can keep running uninterrupted.

We'll even pick up the warnings and alerts and take corrective action for you!

Vyatta updates and patches

Vyatta Ready logoOur Vyatta support, where taken, includes the application and rollout of all Vyatta updates and patches. Don't leave this important task on a to-do list, let NetThatWorks take care of it for you.

Don't use Vyatta?
No problem! We can support other platforms including Cisco and HP.

Strategic consultancy

Take advantage of our expertise and experience during the times there isn't a problem! Our consultancy services are designed to provide you with strategic, as well as operational support.

Rolling network improvement plan and review

Running a highly effective network is about being proactive rather than reactive. We'll take you through the process of:

  1. Defining your infrastructure development and growth strategy;
  2. Drawing up a prioritised implementation task list;
  3. Incorporating this into a rolling improvement and maintenance plan;

We will then mange (and where required, undertake) the implementation. This includes regular reviews with you and your team to ensure both strategy and implementation remain aligned with changing business need.

Network documentation

As a core business asset your network infrastructure must be properly documented and that documentation maintained. Sadly, this is crucial task is all too often overlooked.

NetThatWorks provide the security and pace of mind that comes from having comprehensive and up-to-date infrastructure documentation (see examples on this page).

Your business will have it's own specific needs. We'll work with you to define a support and management plan that is right for you and your network.

NetThatWorks contact centre staffFurther information

To find out how we could help your business contact the team at NetThatWorks. We're looking forward to hearing from you.

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Network architecture diagram for a BGP network by NetThatWorks

Network architecture diagram for an IPv6 network by NetThatWorks

Examples of network monitoring graphs produced by tools such as Nagios, RTG and SmokePing and used by NetThatWorks for active monitoring